FAQ
We're sure you have questions and we want to answer all of them. If there's anything you're wondering, check out below or shoot us an email at support@astridwild.com and we'll get back to you within 48 hours. For urgent size advice, you can call our support line + 46 (0)73 052 26 11. Open Monday to Friday :)
What size am I?
For each product there are garment specifications, which you can find in our size guide. Also, do take a look at product pictures to see fit on women with differentsizes and shapes. If you're still not sure, send us an email or chat with us,we'd love to help!
When will I get my order?
Once you place your order, we will start processing it. The delivery time depends on the day and time you make the order and the corner of the world you live in. Estimated delivery time in Sweden is 1-3 business days, in the rest of Europe 2-10 business days and rest of the world 3-14 business days. Variations may occur but we aim to get all products delivered within two weeks from placing the order.
If you order a pre-order item, the delivery time is advised separately. We'll do our best to keep you updated on the delivery timetable of pre-order items and notify you when your items are available for shipping. Please note that shipping dates for pre-orders are not guaranteed and delays may occur.
For more information, see Shipping & Delivery.
What countries do you ship to?
We want to inspire women across the globe to spend more time in the nature, and that is why we offer worldwide shipping with affordable prices. You can find more information on different shipping regions in Shipping & Delivery.
How much does shipping cost?
We offer free shipping on all orders within the EU.
In Norway, the shipping fee is 150 SEK (c. 150 NOK) on orders below 2,000 SEK (c. 2,100 NOK). On orders above 2,000 SEK we offer free shipping. In Norway, you are not liable for customs fees.
Outside the EU and Norway, the shipping fee is 200 SEK (c. 20 USD) on orders below 2,000 SEK (c. 230 USD). On orders above 2,000 SEK we offer free shipping.
Please note that local taxes and other fees, such as customs, may occur when shipping outside the EU and Norway, and the customer is responsible for handling these costs.
For more information, see Shipping & Delivery.
How can I check the status of my order?
You can create an account with Astrid Wild, and view order status on your Account page. The account page is updated as soon as you are charged for your order and again once your order ships.
Can I return or exchange products?
If you are not happy with your products, you can return or exchange them within 30 days from placing the order. If you order a pre-order item, you can return the products within 30 days after we have shipped your item. We only refund items that are in unused condition and have all garment tags attached, and are registered in our returns system.
If you return 4 or more products in one order, we will charge a return fee of 100 SEK (c. 10 EUR/USD). The fee will be deducted from the original invoice. Otherwise, we offer free return.
See detailed instructions in Returns & Exchange on how to return or exchange your item.
Let’s try to preserve our lovely environment and avoid returning items. We will do our absolute best to help you find the products you love and in the right size!
What payment methods do you accept?
We offer various global and local payment alternatives. See all payment information in Payments.
What can I do if my payment is declined?
- Card’s billing details match what you’ve entered into our system.
- Card expiry
- Card settings in terms of internet or foreign payments
Card issuer will not tell us the reason for declines, so it’s best to check with them before trying your card again. If none of this works, please contact us at support@astridwild.com or chat with us with the chat tool. We’re happy to help!
If you are paying with Klarna, make sure you are in a country where Klarna payments are enabled and that you have selected the right currency.See all payment information in Payments.