Wondering how Sneak Peek shopping works or which size to order? Find answers to these questions and more below. And if you need more answers, shoot us an email at email@example.com and we'll get back to you within 48 hours.
When will I get my product?
Sneak Peek orders (pre-orders) are estimated to be delivered in September 2019. We will do our best to keep you updated on the delivery timetable and notify you when your items are available for shipping.
Please note that shipping dates for pre-orders are not guaranteed and delays may occur. Hence, please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of heart or cancellations.
What size am I?
For each product there are garment specifications and the size of the model is provided as a reference. If you're still not sure, send us an email or chat with us, we're happy to help!
What countries do you ship to?
We want to inspire women across the globe to spend more time in the nature, and that is why we offer worldwide shipping with affordable prices. In Sweden, your order will be placed in a service point near you, where you can conveniently pick it up when it best suits you. Shipments outside Sweden will be delivered to the shipping address entered when placing the order.
How much does shipping cost?
We offer free shipping on all orders within the EU.
In Norway, the shipping fee is 100 SEK (c. 10 EUR/USD) on orders below 1,500 SEK (c. 140 EUR / 160 USD). On orders above 1,500 SEK we offer free shipping.
Outside the EU and Norway, the shipping fee is 200 SEK (c. 20 EUR/USD) on orders below 1,500 SEK (c. 140 EUR / 160 USD). On orders above 1,500 SEK we offer free shipping.
Please note that local taxes and other fees, such as customs, may occur when shipping outside the EU, and the customer is responsible for handling these costs. In orders placed within EU, VAT is applied at checkout.
How long will delivery take?
The delivery time depends on the corner of the world you live in. Estimated delivery times in Sweden is 1-3 days, in the rest of Europe 2-7 days and rest of the world 3-14 days. Variations may occur but we aim to get all products delivered within two weeks from placing the order.
Why do you have a “Pre-order” only and what's the “Sneak Peek” mode?
With Sneak Peek mode we mean that we're still waiting for the clothing to be produced and don't have the exact delivery date yet. As soon as we know the delivery date we'll invite the world. Also, we wanted to give the women who've been following us from the start the chance to buy the products first.
We do charge for Sneak Peek purchases when the order is placed. We are a young company and this helps us get your Astrid Wild piece crafted as quickly as possible. Thanks in advance for your understanding and we’re grateful for your patience (it’s worth the wait!). Once your order ships, you will receive an email with tracking information to help you follow your package right to your doorstep.
Can I return or exchange products?
Please note that pre-orders placed cannot be cancelled before the products are shipped. However, once the pre-ordered products are shipped, our general exchange and return policies apply.
If you are not happy with your products, you can return or exchange them within 30 days from the date of placing the order. With pre-orders, you can return and exchange the purchased items within 30 days from shipping notification.
We offer free return and one free exchange. You can send the products back in the packaging it came with. Let’s try to preserve our lovely environment and avoid returning shipments. We will do our absolute best to help you find the products you love and in the right size.