We're sure you have questions and we want to answer all of them. If there's anything you're wondering, check out below or shoot us an email at firstname.lastname@example.org and we'll get back to you within 48 hours. For urgent size advice, you can call our support line + 46 (0) 76 25 79 275. Open Monday to Friday :)
What size am I?
For each product there are garment specifications, which you can find in our size guide. Also, do take a look at product pictures to see fit on women with different sizes and shapes. If you're still not sure, send us an email or chat with us, we'd love to help!
When will I get my order?
Once you place your order, we will start processing it. The delivery time depends on the day and time you make the order and the corner of the world you live in. Estimated delivery time in Sweden is 1-3 business days, in the rest of Europe 2-7 business days and rest of the world 3-14 business days. Variations may occur but we aim to get all products delivered within two weeks from placing the order.
If you order a pre-order item, the delivery time is advised separately. Current pre-order items are expected to be shipped in October 2019. We will do our best to keep you updated on the delivery timetable and notify you when your items are available for shipping. Please note that shipping dates for pre-orders are not guaranteed and delays may occur. Hence, please take extra care when placing your order, as we do not issue refunds for unexpected delays.
What countries do you ship to?
We want to inspire women across the globe to spend more time in the nature, and that is why we offer worldwide shipping with affordable prices. In Sweden, your order will be placed in a service point near you, where you can conveniently pick it up when it best suits you. Shipments outside Sweden will be delivered to the shipping address entered when placing the order.
How much does shipping cost?
We offer free shipping on all orders within the EU.
In Norway, the shipping fee is 100 SEK (c. 10 EUR/USD) on orders below 2,000 SEK (c. 190 EUR / 210 USD). On orders above 2,000 SEK we offer free shipping.
Outside the EU and Norway, the shipping fee is 250 SEK (c. 25 EUR/USD) on orders below 2,000 SEK (c. 190 EUR / 210 USD). On orders above 2,000 SEK we offer free shipping.
Please note that local taxes and other fees, such as customs, may occur when shipping outside the EU, and the customer is responsible for handling these costs. In orders placed within EU, VAT is applied at checkout.
How can I check the status of my order?
You can create an account with Astrid Wild, and view order status on your Account page. The account page is updated as soon as you are charged for your order and again once your order ships.
Can I return or exchange products?
If you are not happy with your products, you can return or exchange them within 30 days from when you receive your shipment. We offer free return and one free exchange. We refund items that are in unused condition and have all garment tags attached. Please send the products back in the packaging they came with.
If you wish to return or exchange an item, please email us to email@example.com, stating the following information:
- Personal details, including name, address and phone number
- Order number (see order receipt)
- Details of the item(s) you want to exchange or return, including name, colour and size (see order receipt)
- In case of an exchange, details of the items you want to receive in return, including name, colour and size
- Reason for the exchange or return
We will then send you instructions on how to return or exchange the item(s).
Your refund will be issued to the same account/credit card the payment was made with, as soon as we have received your return. The refund is made within a maximum of 14 calendar days after receipt of the returned items.
Let’s try to preserve our lovely environment and avoid returning items. We will do our absolute best to help you find the products you love and in the right size!
What can I do if my payment is declined?
Oh no! There is a couple of things you can check:
- Card’s billing details, such as the security code and billing address, match what you’ve entered into our system.
- Card expiry
- Card settings in terms of internet or foreign payments
Your card issuer may have declined your payment for a reason or another. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of this works, please contact us at firstname.lastname@example.org. We’re happy to help!