Returns & exchanges
If you are not happy with your products, you can return or exchange them within 30 days from when you receive your shipment. We refund items that are in unused condition and have all garment tags attached. Please send the products back in the packaging they came with.
If you wish to return or exchange an item, please email us to email@example.com, stating the following information:
- Personal details, including name, address and phone number
- Order number (see order receipt)
- Details of the item(s) you want to exchange or return, including name, colour and size (see order receipt)
- In case of an exchange, details of the items you want to receive in return, including name, colour and size
- Reason for the exchange or return
We will then send you instructions on how to return or exchange the item(s).
We offer free return and one free exchange. Your refund will be issued to the same account/credit card the payment was made with, as soon as we have received your return. The refund is made within a maximum of 14 calendar days after receipt of the returned items.
Please note, that you are responsible for the condition of all items after you have received them from us, meaning that you are also responsible for the state of items during the return transport. Astrid Wild is not obliged to compensate the customer for returned items if extensive transport damage occurs during return transport.
Let’s try to preserve our lovely environment and avoid returning items. We will do our absolute best to help you find the products you love and in the right size.
Reclaims & repairs
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one year from purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. You must notify us concerning the defect or error within a reasonable amount of time after you have discovered it. A claim made within two months of discovery is considered a reasonable amount of time.
If you want to reclaim a product, please contact us at firstname.lastname@example.org, and we will provide further instructions. If you are unsure whether the instance of item is a defect covered by the warranty, please contact us.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. If the product is not in stock you will be refunded for the item. We will be responsible for the return shipping.
We are happy to help you with any questions regarding repairs or if you need extra items for your product, such as buttons. Please contact us at email@example.com.