Returns & exchanges
If you are not happy with your products, you can return or exchange them within 30 days from when the order is made. If you order a pre-order item, you can return or exchange the products within 30 days after we have shipped your item. We only refund and accept items that are in unused condition, have all garment tags attached and are registered in the return system (see below).
Please follow these steps to return or exchange your item(s):
- Register your return or exchange here. We only accept items that are registered
- We send return labels with the delivery in Sweden and Finland. If you are located in another country or otherwise have not received a return label, contact us at firstname.lastname@example.org and we'll send one to you. Do not send a return without a return label from us (except for Budbee returns)
- If you are returning with Budbee, you don't need a return label. See Budbee's return instructions
- Place the item(s) in the original bag. If the original bag is not available, please make sure to use a similar, secure bag so that the item is returned in an unused condition
- Attach the return label on top of the original shipping label
- Sweden: Drop the parcel at your closest DHL service point or order a return from Budbee (if this was your delivery method)
- Finland: Drop the parcel off at your closest Posti office or Posti parcel locker, or order a return from Budbee (if this was your delivery method)
- Norway: If you are located in the Oslo area, drop the parcel off at your closest UPS Access point. If you are outside the Oslo area, contact UPS customer service to agree return arrangements
- Denmark: Drop the parcel off at your closest Bring pick-up point or drop box, or order a return from Budbee (if this was your delivery method)
- Rest of the world: Drop the parcel off at your closes UPS Access point, or arrange a pick-up with the carrier
Exchanging a product can take several days, depending for instance on the speed of the shipments. If you need the new product quickly, we recommend that you place a new order for the product you want to exchange to, and receive a normal refund for the returned item.
If you live outside the EU, please contact us at email@example.com to receive a pro-forma invoice for your return. Please attach both the return slip and the pro-forma invoice outside the package.
We offer free return and one free exchange. Your refund will be issued to the same account/credit card the payment was made with, as soon as we have received your return. The refund is made within a maximum of 14 calendar days after receipt of the returned items. If you exchange your product to a product with the same value, please note that you will not receive a new invoice. See all payment instructions here.
Please note, that you are responsible for the condition of all items after you have received them from us, meaning that you are also responsible for the state of items during the return transport.
If you have any questions regarding return and exchange, please contact us at firstname.lastname@example.org.
Let’s try to preserve our lovely environment and avoid returning items. We will do our absolute best to help you find the products you love and in the right size.
Reclaims & repairs
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one year from purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. You must notify us concerning the defect or error within a reasonable amount of time after you have discovered it. A claim made within two months of discovery is considered a reasonable amount of time.
If you want to reclaim a product, please report the claim here. If you have any questions or if you are unsure whether the instance of item is a defect covered by the warranty, contact us at email@example.com.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. If the product is not in stock you will be refunded for the item. We will be responsible for the return shipping.
We are happy to help you with any questions regarding repairs or if you need extra items for your product, such as buttons. Please contact us at firstname.lastname@example.org.